Quality Assurance

All university quality aspects in relation to teaching and learning, administration, community service, student life, staff advancement and growth call for collaborative efforts with all University functions for quality as value addition. Here are some of the main functions carried out by DQA:

Monitoring and Evaluation

Course Evaluations

Student course evaluation of program is used as part of the University’s quality assurance procedures and is intended to inform decisions on program development and the overall process of monitoring the effectiveness of program. The purpose of the course evaluation process is to improve the quality of learning and teaching. Evaluations are not intended to monitor the individual performance of members of academic staff, nor to be channels for student complaints, for which other procedures exist. Course evaluation is both qualitative and quantitative in emphasis. All courses offered by a faculty, school, Centres or institute must be evaluated on every occasion the course is taught.

Our aim is to achieve an optimal rate of return. We are in the process of developing an online evaluation tool and piloting it this trimester. The anonymity of respondents is guaranteed while we expect all registered students to evaluate the units they are registered in following the links below:

• Faculty of Theology
• Faculty of Science
• Faculty of Education
• FASSc Bachelors
• FASSc Masters
• FASSc Doctorate
• FASSc Post Graduate 

Service Evaluations

The University believes that quality assurance is a collective responsibility and that it is the professionalism and creativity of staff, individually and collectively, that makes the most vital contribution to the enhancement of provision, through our attention to students’ feedback as learners. To continue improving our service provision; we seek your feedback through different modes. For our service evaluations, you are invited as staff and students to start here…

General Customer Feedback and or Complaints

In order to better our services, we want to understand the needs and expectations of the customer. In order to gather this information, the Directorate of Quality Assurance monitors customer feedback at various levels. Students and other stakeholders are encouraged to use the following mechanisms available to give their feedback or complaints:

• Suggestions boxes at different points in the Institution;
• The customer complaint handling and feedback procedure;
• The DVC Academics Affairs e-Complaint and Feedback box; and
• Feedback was gathered through academic forums such as the Student General Assembly and Inter-Faculty Assembly.

QMS Documentation CUEA has since August 2011 had its Quality Management System (QMS) certified by the Kenya Bureau of Standards under the ISO 9001:2008 standard. In August 2014, CUEA was re-certified. Coordination for the QMS at CUEA is done by the Office of the Management Representative which is housed in the Directorate of Quality Assurance. The office is composed of the Management Representative (MR), Deputy Management Representative (DMR), Campus Management Representatives (CMR) and ISO Coordinator. In order to ensure proper management of the QMS, there are Lead Quality Auditors and a team of Internal Quality Auditors has been trained and are appointed to carry out the audit function. Internal Quality Audits Internal Quality Audits are conducted twice each year at all University Campuses. Dates for these audits are set out in the University Calendar and a schedule giving the areas to be audited is also sent to facilitate preparations for the audits. The MR allocates Internal Quality Auditors to the sampled functions to carry out the audit as per the requirements of the Procedure for Internal Quality Audits, CUEA/VC/MR/03. External Quality Audits As a requirement, CUEA is audited by the Certification Body Kenya Bureau of Standards (KEBS) at regular intervals to ensure that the University is still in compliance with the requirements of the ISO 9001 Standard guidelines. Management Review Management Review at CUEA is a vital process conducted mostly in a meeting format. This affords the University Management Board the opportunity to review the University’s QMS at planned intervals ensuring its continuing stability, adequacy and effectiveness. Management Review also allows for the assessment of opportunities for improvement and identifies any need for changes to the QMS.

Various sets out mechanisms through partnerships for external scrutiny, growth through benchmarking and visibility are in place. Established an elaborate Quality Management System under the ISO 9001:2008 Standard guidelines and been certified and received continued recertification by Kenya Bureau of Standard (KEBS). Partnership ventures to enrich CUEA’s commitment to continual quality improvement have been entered with the following:

• African Organisation for Standardization – (ARSO),
• Apex Management Systems-Consultants (APEX).
• Association for Catholic Universities Quality Assurance (ACUQA),
• Inter-University Council of East Africa (IUCEA),
• Kenya Association of private University workshops,
• Kenya Bureau of Standards (KEBS), and
• Société Générale de Surveillance (SGS)

Do you want to inquire or consult?

The Directorate is open for inquiries from our customers and interested collaborators for feedback, benchmarking or consultancy expertise.

Address: Director
Quality Assurance
The Catholic University of Eastern Africa
P O Box 62157-00200, NAIROBI, Kenya

Telephone: +254-(0) 20-8897000, 020-2525811- 5 or 0722-509811/ 0724-253733/4
Extensions: Director for Quality Assurance 1185, Administrative Assistant 1186, Administrative Office / ISO Coordinator 1187, Data Analyst 1188
Email Addresses: qualityassurance@cuea.edu or mr@cuea.edu
Location: We can be found at the Ground Floor of the Bishop McCauley Memorial Library, Learn Resource Centre, The Catholic University of Eastern Africa, Lang’ata Campus, Bogani Road, Nairobi Kenya.

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